Held October 10, 2013 in Sacramento.
This course explores using performance measures as part of Municipal Service Reviews (MSRs) to help decision makers better understand a particular factor or issue related to a jurisdiction’s services. Performance measures provide a quantifiable metric that assists in determining how well a function is being completed by an organization. Panelists will provide examples of how they are using performance measures in the MSRs being prepared in their Counties. Don’t miss this exciting opportunity to learn about performance measures and how they might make MSRs a more useful decision-making tool.